Secret Shop us…. we welcome it!

How much does the agent know about the house they are selling and the area that it is in

• What work has been done to this property that would require consents and permits and does it have them?
• What year was the house built?
• What are the local schools and neighbours like?
• What are the benefits to living in this area?
• Can you tell me about the title?

Take notice of how the agent makes you feel as a buyer

• Are they warm & welcoming?
• Are they informed & knowledgeable about the property & real estate in general?
• Are they relaxed and do they make you feel at ease?

Do they act in a professional manner

• Were they on time & was everything set up before you arrived? (e.g. the open home flag & marketing material)
• Did they showcase the property to the best of its ability?
• Did you feel as though they had the vendors & the buyers best interest at heart?

What do they know about recent sales in the area

• Has anything sold around this area recently & what did it sell for? Are they able to answer this?
• What have you sold in the area recently?

What was their follow up & communication like

• Before attending an open home, flick them a message via the property ad or give them a call, did you hear back from them?
• Did they answer the phone? Were they friendly and knowledgeable?
• Did you hear from them again after attending the open home?